SLA monitoring

Measures carrier and supplier performance against the service levels actually agreed, and warns the owner before a missed target becomes a credit.

macOS — coming soon

No ready-made setup for this job yet.

Describe the job in a sentence, the way you would brief a colleague: when it should happen, what to check, and what to hand you. That sentence is the automation.

The job, and what good looks like.

Service levels get settled after the fact, from tracking portals and whatever the carrier is willing to confirm, so nobody learns a target has been missed until the invoice or the complaint arrives. This workflow holds the agreed level for every carrier and supplier, with the measure, the window and the evidence required, then measures attainment as each delivery and each response closes. A projected miss raises a warning to the named owner with the shipment, the agreed target and the number of consecutive misses behind it, so something can be done before the window shuts. Attainment is reported per carrier, per lane and per contract, and a missed credit or penalty is raised against the clause it belongs to. The monthly pack shows the trend rather than the month, because one bad week is not a performance problem. What a human still decides is which measures belong in an agreement at all, how much notice a carrier gets before escalation, and whether a consistent miss means a conversation, a chargeback or a change of carrier.

When it is handled

Warning before a target is missed
Missed credits claimed on time
One attainment figure for every carrier
Poor performers escalated at renewal

Works with tools like

project44
FourKites
Descartes
Grafana
Microsoft Power BI

You stay in charge.
At every step.

It checks and drafts. Your team decides what is ordered and sent.

No order placed on its own
Requisitions and supplier notes wait for a buyer to approve and send.
Undo what you don't want
Every step is recorded, and a file it changed can be put back.
Only the systems you connect
Each automation reaches only the folders and apps you give it.

Before you download.

Where does it run?: On your Mac or Windows computer, in the background. It keeps working after you close its window, and only reaches the folders and apps you connect for each automation.
How does it connect to our CRM and other tools?: Through each app's own connection where it offers one, signed in once by you, or by using the app in a browser the way you would. Each automation gets only the connections you give it, and the tools a page names are examples you can swap for your own.
Does it run when my computer is asleep?: It keeps your computer awake while a job runs and just before a scheduled one. While the computer is closed or off, nothing runs; when it wakes, it checks the inbox, calendar and other sources it watches for anything that arrived meanwhile.
How does my team use it?: Each person who runs automations installs the app. Keep a project in a shared folder, such as Google Drive or a network drive, and teammates can open it and follow every run, while one person owns it and runs it.
Do I need anyone technical to set it up?: No. Download the app, add an automation in plain words, and connect only what that job needs. Nothing runs until you switch it on.

Already have tools for this? Here is the difference.

Instead ofGood atWhere it stops

Your ERP's alerts and rules

Flagging thresholds inside the ERP.

They can't read a supplier's email or a scanned delivery note, or draft the next step.

Flowchart automation tools

Moving data between apps at high volume.

Real-world exceptions multiply branches until the flow is harder to follow than the work.

AI chat assistants

Explaining a document when you paste it in.

Deliveries keep arriving while nobody is asking, and the procedure lives in a chat.

AUTOMATE.md

Your routine, written in plain words. It runs on its own, follows your rules, handles the exceptions a flowchart can't, and asks you when it matters. The file stays yours, whichever AI model runs it.

Start with one job.
Make it your own.